Privacy Policy

Last updated: May 6, 2026

1. Introduction

FutureMix Limited ("FuturMix", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the FuturMix Agent platform ("Service").

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and company name. This information is used to manage your account and communicate with you about the Service.

Usage Data

We collect anonymized metadata about your use of the Service, including timestamps, token counts, model identifiers, latency metrics, and error codes. This data is used for performance monitoring and service improvement.

Contact Form Submissions

When you submit a contact form on our website, we collect the information you provide (name, email, company, message) to respond to your inquiry.

3. Zero Data Retention

FuturMix operates a zero-retention architecture for AI processing. This means:

• Your prompts and AI-generated responses are not stored beyond the request lifecycle
• No conversation content, uploaded documents, or generated outputs persist on our servers
• Audit logs track operational metadata (timing, model used, token counts) without recording the actual content

4. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process and respond to your inquiries
• Monitor Service performance and reliability
• Send you important Service updates and security notifications
• Comply with legal obligations

5. Data Sharing

We do not sell your personal information. We may share your information with:

• AI model providers — Your prompts are processed by third-party AI models as part of the Service. These providers process data in real-time and do not retain your content.
• Service providers — We use third-party services for hosting, analytics, and email. These providers are bound by data processing agreements.
• Legal requirements — We may disclose information if required by law or to protect our rights.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3), access controls, and regular security audits. No system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability

To exercise these rights, contact us at admin@futurmix.ai.

8. Cookies

Our website uses essential cookies for authentication and session management. We do not use advertising or tracking cookies.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact

For privacy-related questions or requests, contact us at admin@futurmix.ai.

FutureMix Limited
RM.1801, Easey Comm. Bldg., 253-261 Hennessy Road
Wan Chai, Hong Kong